Terms & Conditions

Please check your booking confirmation for the allocated dining duration and respect the end time, as tables will be needed for the next guests. To request extended dining times or special arrangements, please contact the restaurant directly by calling 0210 803 5486.

Your table will be held for 15 minutes past your booking time, after which it may be released to waiting guests. Late arrivals will not extend the original booking duration.

When making your reservation, please include the exact number of adults and children to ensure appropriate seating arrangements.

For dietary restrictions or allergies, please inform our team directly. While we'll endeavour to accommodate your dietary needs, we cannot guarantee against cross-contamination of ingredients such as gluten, onion, garlic, soy, and sesame.

We ask that any changes or cancellation to your reservation be made no less than 24 hours prior. Please be mindful we may not always be able to accommodate last-minute changes to bookings — this includes adding additional guests or switching to larger tables.

Bookings for parties over 5 guests or for special events, we request payment details via the secure Stripe payment platform in order to confirm booking (Nothing will be debited from your card when making the booking).

Mr Hao reserves the right to charge a cancellation fee of $20 per person when one of the following conditions has been met:

1. Booking is cancelled within 24 hours.
2. Guests do not show up for the reservation (bookings will be considered no-show after 15 minutes).
3. Party size is less than the original booking by 2 or more guests without notice.

The cancellation fee will be deducted from the registered card on file. If the need to cancel arises, please cancel 24 hours prior to avoid the cancellation fee being charged.

All guests attending must participate in Bottomless Dumpling & will be charged the same bottomless fee regardless of participation or dietary requirements.

Please note that we have a minimum-wastage tolerance policy. Excessive leftover food may be charged at $15 per plate at staff discretion.

Takeaway containers are available at $8 for the first box, $12 for the second & $15 for any subsequent box after.

There is a time limit of 75 minutes from the time of your reservation, not your arrival time.

Mr Hao complies with the Sale and Supply of Alcohol Act 2012 and therefore enforce the responsible consumption of alcohol by all our guests.

If any guest of the group does not have a valid form of ID required by New Zealand Law, or is underage, no alcohol will be served to the entire party as per our licence. Due to the nature of the venue and ordering system we cannot take responsibility for alcohol consumption of minors.

Minors must be accompanied by a parent or legal guardian. Proof of relationship may be requested. Irresponsible drinking, such as sculling drinks or consuming them at an unusually fast pace, may result in intentional delays or a complete stop in service.

We offer non-alcoholic beverages and food at all times and will stop service to any intoxicated persons. No alcohol can be taken off premises. BYO alcohol is not permitted. Alcohol purchased outside of the venue (i.e. gifts) may be kept safe by the host; however, consumption of liquor not purchased at the venue may result in removal of guests from the premises.

Our QR Code ordering platform displays common allergen information. For specific allergies or dietary requests please contact the restaurant by calling 0210 803 5486.

We will endeavour to accommodate your dietary requirements, but will not be able to guarantee cross-contamination for the following ingredients: Gluten, Onion, Garlic, Soy, Sesame.

To avoid delays in service, we appreciate one bill per table. Payments accepted include cash, EFTPOS, and all major credit cards. Credit card, Paywave, and online merchant payments via our QR ordering system incur a transaction fee of up to 3%.

Please note that a 15% surcharge applies on public holidays.